FAQ

What kind of material do you use?

We are excited to share that all the jewelry in our current collection is meticulously crafted using resin, a material that undergoes intricate handmade processing. The metal components of our jewelry, including silver-plating, gold-plating on titanium steel, and 925 sterling silver, are carefully chosen for their quality and effectiveness in preventing oxidation.

Resin, known for its versatility and durability, undergoes a meticulous artisanal process to bring you unique and exquisite pieces. The metal elements are thoughtfully selected to ensure your jewelry not only boasts a stunning design but also maintains its luster over time.

Do you do customised orders?

Yes! We would love to create a unique, one of a kind piece for you! Please send an email to htforiental@htforiental.com to let us know.

Do you ship internationally?

Yes! We Ship worldwild.

What's your refund policy?

Once orders are placed and in progress, we cannot cancel because each order is individualized, and supplies are allocated per order. Due to our jewelry's unique made-to-order nature, all items are final sale with no returns accepted. Please feel free to get in touch here if you have any questions or need more info on an item before purchasing. Returns for items damaged during transit or upon the first few days of use will be made on a case by case basis.

Please email  support@htforiental.com with your order number and attach high-resolution images of your damaged jewelry, and we will review it.

We reserve the right to offer in-store credit, price adjustments on any future orders, and in extraordinary cases, a refund to the original payment method.

You can find more information about my refund policy in my refund policy page, which is linked in my footer.